Return, refund and cancellation policies

If you wish to modify or cancel your reservation, please contact one of our reservation agents immediately by phone or email. We suggest you consult the section corresponding to Cancellation Policies of OFFER.NELLYRAC.DO  before contacting us.

Canceled reservations made with credit or debit card payments WILL APPLY A PENALTY OF US$50.00 OF THE TOTAL PAYMENT FOR BANK COMMISSION. All reimbursement will be made via bank transaction. However, the client also has the option to modify the date of his reservation WITHOUT SUFFERING PENALIZATIONS as long as he communicates with us by phone or email AT LEAST ONE DAY BEFORE THE DATE ON WHICH THEIR RESERVATION WAS ORIGINALLY SCHEDULED. so that we can make the appropriate changes. Any cancellation or modification must be confirmed by the reservation agent electronically for it to be considered valid. *Restrictions apply. ** Subject to availability.